Quality Assurance

Equal Opportunity

In Flight, Inc., provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.    Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.


In Flight, Inc. expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.


Americans with Disabilities Act (ADA) and Reasonable Accommodation

To ensure equal employment opportunities to qualified individuals with a disability, In Flight, Inc. will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. If you feel you are discriminated against please follow the Harassment/Compliant Procedure Policy that can be found in the employee handbook on the In Flight intranet page.


Employees who may require a reasonable accommodation should contact the Human Resources Department at 845-835-6294


ADA prohibits discrimination against qualified individuals with disabilities in all programs, activities, and services, unless undue hardship on the operation of the business would result. If you feel you are discriminated against, please contact Quality Assurance at 518-267-3080.


Participants who may require a reasonable accommodation should contact Quality Assurance at 518-267-3080.


Non-Discrimination of Participants

In accordance with the New York State Justice Center for the Protection of People with Special Needs, no employee shall discriminate against people receiving services and supports or colleagues based on race, religion, national origin, sex, age, sexual orientation, gender identity, economic condition, disability, or any other protected class under the law. All staff are required to report abuse, neglect, or harm of any person with special needs by law, rule, or regulation. All staff who learn of or witness any incident of abuse, neglect, or harm, toward any person with special needs, will offer immediate assistance, notify emergency personnel, including 911, and inform the QA department at 518-267-3080.



Title VI

In Flight, Inc. operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.


To obtain additional information about your rights under Title VI contact, Quality Assurance Department at In, Flight, Inc.


If you believe you have been discriminated against on the basis of race, color, or national origin by In Flight, Inc. you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.



How to file a Title VI complaint with In Flight, Inc.

·    To obtain a Complaint Form from In Flight, Inc, employees can contact HR at 845-835-6294 or can find the form on the In Flight, Inc. Intranet page under HR, all other passengers contact: Quality Assurance 518-267-3080

·       In addition to the complaint process at In Flight Inc., complaints may be filed directly with the New York State Department of Transportation’s Office of Diversity and Opportunity, 50 Wolf Rd, 6th Floor, Albany, NY 12232 and/or the Federal Transit Administration, Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave, SE Washington DC 20590.

·       Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.

·       The form must be signed and dated and include your contact information.


If information is needed in another language, passengers contact Quality Assurance Dept 518-267-3080, employees contact Human Resources at 845-835-6294